Legal Notice (Specified Commercial Transactions Act)

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Prices & Payment Methods

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Payment Timing

Delivery & Shipping Time

In-stock instruments normally ship within 3 to 7 business days after the full payment is received. For custom orders, production time is typically 8 to 12 months from receipt of the down payment and confirmation of the final specifications, and may shift depending on the build details, specification changes, the availability of materials and parts, and other unavoidable circumstances. Once complete, the instrument normally ships within 3 to 7 business days after the final payment is received. In all cases, shipping may be delayed by final setup work, packing, carrier availability, or other unavoidable circumstances. Domestic shipments are primarily sent via Yamato Transport; international shipments are sent via EMS or international parcel service.

Returns, Exchanges & Cancellations

For both custom-built and in-stock instruments, returns and exchanges for the customer's own reasons are not accepted once the instrument has been completed or delivered. Under Japanese law, the statutory cooling-off period does not, as a rule, apply to distance sales. If a custom order is cancelled for reasons attributable to the customer, the cost of design, build, and preparation work carried out up to that point, the cost of materials and parts purchased, ordered, or reserved for the order, and any other costs or losses normally arising from the cancellation will be deducted from the amounts already paid, to the extent permitted by law, and any remaining balance will be refunded. Depending on the progress of the build, these costs may amount to the full down payment, in which case no refund will be possible. Cancellations for the customer's own reasons are not accepted once the instrument has been completed. If, on arrival, you find shipping damage, a manufacturing defect, a clear discrepancy from your order, or any other problem, please contact me within 7 days of receipt, including photos where possible; after reviewing the issue, I will address it by repair, adjustment, replacement, or another appropriate remedy. Defects or non-conformities that could not reasonably be identified on arrival will be handled in accordance with applicable law. Nothing here limits your rights in cases attributable to 962 Woodworks or any other rights you have under applicable law. Please see the Terms of Sale on the Custom Order page for full details.

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